On-site Walkthrough
& Job Inspection
A phone call isn't enough to really understand the unique challenges of each site. We thoroughly inspect each jobsite looking for key details.
Personalized Employee Training & Setup
Our Technicians take the time to ensure every employee understands how to use their new devices, providing hands on training to each team member as needed.
Professional Installation
& Configuration
Our Technicians handle everything from setting up hardware to software configuration, making sure that your system is installed correctly & without interruptions.
24/7 Maintenance
& Ongoing Support
Our 24/7 routine maintenance & 3-Hour Emergency Response Time means you never feel like you're on your own. We work to support you both on-site & behind the scene.
Getting Started Has Never Been Easier
Expert, guided help at every stage of the process.
Step 1: Let's Talk
20 Minute Call
We start by asking the right questions, learning what your goals are & listening to what kind of features you're looking for in a phone system.
Step 2: Inspection
On-Site Visit
A phone call isn't enough to really understand the unique challenges of each site. We thoroughly inspect each job looking for key details.
Step 3: Quoting
30-60 Minute Call
Once we understand what's required, we'll send you a detailed quote, followed by a phone call explaining in detail the next steps.
Step 4: Installation
On-site Training
Once the quote is approved, our technicians will quickly install and activate your new phone system, training your staff on how to use it.
Knowledge Center
Make An Informed Decision
Free Resources For Your Business
Frequently Asked Questions (FAQ)
Can Midwest Dial Tone take care of on-site installations? We offer flexible installation options, including both on site and remote deployment, based on what best supports your organization.
What if we need to go live quickly (ASAP)? Midwest Dial Tone provides expedited deployment options, including temporary number forwarding, so your business can go live in as little as 1–2 days when needed. While not ideal, this approach allows your customers the ability to still reach you as we complete the full system setup.
What kind of training will my team receive? We provide both live training and access to online resources to ensure your team is fully prepared.
Will our team have to pause work while everything’s being installed? No. By utilizing parallel systems or scheduling installation during non business hours, your operations can continue uninterrupted. We are happy to discuss these options to ensure a smooth installation process.
Will my existing data cabling need to be upgraded? If your existing data cabling does not meet current VoIP standards, we will provide recommendations & Options for the necessary upgrades.
How long does VoIP installation normally take? It depends on your environment. Remote setups can be completed in a day or two. On-site installations may take several days depending on office size and hardware needs.
Do I need new phones when switching to MDT? Many modern VoIP phones are compatible with multiple providers, so you may not need new hardware. If your current phones are outdated or incompatible, we can provide rental or purchase options.
How does MDT make sure no details are overlooked? We conduct testing, perform detailed pre–go live reviews, and verify all system configurations to ensure every detail is correct before launch.
