MDT Keeps Your Staff And
Residents Connected:
Since VoIP uses the internet to make phone calls, it can significantly reduce phone bills for Assisted Living facilities.
Clear, uninterrupted call quality for residents, front office staff, resident care assistants, and after-hours / security personnel.
Advanced features like Virtual Operator get inbound calls where they need to go quickly, whether to residents or staff.
We implement scalable, cost-effective systems that grow with expanding facilities and evolving eldercare technology needs.
By providing rapid, knowledgeable technical support, MDT helps keep critical lines open, minimizing disruptions to resident care.
We Worry About Your Phones, So You Can Focus On Your Residents.
Wi-Fi Cordless
Give your staff crystal-clear phone audio anywhere in the building. Our DECT phone solutions work anywhere in the building, with up 28hrs. of talk time.
Intercom & Paging
Update your aging intercoms with a high-def SIP multicast system that functions as a part of your total communications platform.
Simplify Daily Operations
Access one platform for communications like email, voice calls, video conferencing and more – on the go, on any device.
Stay Connected:
A Better Way To
If you’re still relying on outdated on-premises phone systems, the odds are good that you're paying too much and still not getting the support you want.
A cloud-based phone system can be customized to meet your needs with the modern features you've always wanted. Cloud Solutions enable you to network everything together into a centralized system, eliminating high maintenance costs for a more budget-friendly approach.
Private Resident Numbers
Having private numbers for each resident makes reaching them easy for their families—and provisioning those phones is as simple as clicking a button.
Video Capabilities
Our fully-loaded cloud communications platform combines high-quality voice and video, providing face to face video chat without using up bandwidth.
Mobile Phone App
Stay connected, no matter where you are! With the ability to take your phone extension with you, you've got access even if you're not at the office.
Who is MidWest Dial Tone For?
MidWest Dial Tone customers are assisted living facilities just like you. We work with dozens of facilities all over West Michigan and Northern Indiana, delivering consistent and reliable service every day across thousands of devices.
Features and benefits Assisted Living Facilities gain by partnering with MDT:
Talk To A Real Person Every Time
Get fast answers from knowledgeable local professionals who know your business- No overseas call centers!
Business SMS From Your Main Number
Meet customers where they are by sending and receiving texts from your business number—no extra devices needed.
Local, On-site Support When You Need It Most
From new installations to unexpected emergencies, our team is ready to be there— on-site and on time.
CRM Integrations That Boost Productivity
Connect your phone system to your CRM to track calls, improve follow-ups, and keep your team organized.
Faster Emergency
Response Times
Direct 911 integration with location data (E911): First responders see the exact room, building, or campus location.
Work From Anywhere With Remote Apps
Make and receive business calls from your mobile or computer—perfect for remote work or teams on the move.
Getting Started Has Never Been Easier
Expert, guided help at every stage of the process.
Step 1: Let's Talk
20 Minute Call
We start by asking the right questions, learning what your goals are & listening to what kind of features you're looking for in a phone system.
Step 2: Inspection
On-Site Visit
A phone call isn't enough to really understand the unique challenges of each site. We thoroughly inspect each job looking for key details.
Step 3: Quoting
30-60 Minute Call
Once we understand what's required, we'll send you a detailed quote, followed by a phone call explaining in detail the next steps.
Step 4: Installation
On-site Training
Once the quote is approved, our technicians will quickly install and activate your new phone system, training your staff on how to use it.
Knowledge Center
Make An Informed Decision
Free Resources For Your Business
5 Signs That You're Ready to Upgrade To Hosted PBX
When you're running a small business, every interaction matters. Whether it's with customers, partners, or suppliers, clear and reliable communication is a must.
Blog
Frequently Asked Questions (FAQ)
Can MDT Help us consolidate & simplify our phone system? MDT offers a cloud‑based platform that delivers a suite of communication tools— such as Voice, Video Conferencing, Intercom/Paging and Call Forwarding— to help eldercare facilities streamline their interactions and lower operational costs.
Is switching to cloud-based systems costly? Although there may be initial costs, cloud-based tools typically lower long-term expenses by removing the need for outdated hardware, reducing maintenance requirements, and boosting overall efficiency.
What other features are available specifically for Assisted Living Communities? Your phone system can integrate with your intercom, paging system, door access controls, or even be used to setup a "Menu Hotline"—allowing all these functions to be managed from one centralized location without requiring support from your IT department.
What kind of support do you give customers after installation? MidWest Dial Tone offers ongoing support, including troubleshooting, system updates, and proactive monitoring. Our support team is available whenever you need assistance, so you can count on reliable help even after the initial setup.
Does VoIP support private numbers for residents? Absolutely! Provisioning new phone lines is as simple as clicking a button- the only requirements are a VoIP capable phone and an ethernet port to plug it in.
Is the MidWest Dial Tone communications network secure? MidWest Dial Tone prioritizes security through advanced encryption and comprehensive data protection protocols designed to safeguard all sensitive communications. These measures help ensure compliance with privacy regulations while keeping resident and organizational information fully protected.
Can MidWest Dial Tone support multiple building locations and off-site teams? Absolutely! MidWest Dial Tone’s mobile friendly platform keeps remote teams connected from anywhere, ensuring reliable communication through voice calls, video conferencing, and SMS so every team member stays in sync.
Can you enable 911 calls to also alert the front desk so they can listen in and help coordinate? Yes. We can create server rules that dictate how specific inbound or outbound calls ought to be handled— that includes alerting office staff when a resident dials 911, or even forwarding those calls to designated mobile phones after hours.
