Is Your CRM Reaching It's Full Capability?
MidWest DialTone can integrate your Business's CRM with your Phone system for smarter conversations, improved workflows & better customer service.
CRM Click-to-Call
No more switching between screens- call your customers directly from your CRM! That saves you time and reduces human error.
Context With Every Call
When a customer calls, you can instantly see who they are, their recent customer history & what the last interaction you had with them was. All the relevant data pulled right up in front of you.
Call Log Automation
Log calls automatically right in your CRM—including notes, timestamps & results. Nothing is missed and your team isn't trying to remember details after the fact.
Work Flows at Warp Speed
Teams can work on projects together no matter where they're located, fostering efficiency. Ultimately, this leads to quicker project completion and a more productive work force.
Insights that Create Efficiency
Monitor and resolve issues, and view call analytics from easy-to-use dashboards. They provide insights about your call structure, improve employee performance & reveal actionable data.
Plug-and-Play Integrations
Unlike traditional systems, VoIP phones can integrate with the software you use daily. VoIP works hand in hand with CRM systems, giving you instant access to customer records.
Compiled Customer Data
Personalize your customer experience using data from previous interactions to engage with your customers in a way that feels natural, no matter who picks up the phone.
Built For Speed, Even at Scale
It doesn't get any simpler than point-and-click provisioning- scale your CRM system up based on demand with an intuitive interface for adding and managing new users, calls and extensions.
Getting Started Has Never Been Easier
Expert, guided help at every stage of the process.
Step 1: Let's Talk
20 Minute Call
We start by asking the right questions, learning what your goals are & listening to what kind of features you're looking for in a phone system.
Step 2: Inspection
On-Site Visit
A phone call isn't enough to really understand the unique challenges of each site. We thoroughly inspect each job looking for key details.
Step 3: Quoting
30-60 Minute Call
Once we understand what's required, we'll send you a detailed quote, followed by a phone call explaining in detail the next steps.
Step 4: Installation
On-site Training
Once the quote is approved, our technicians will quickly install and activate your new phone system, training your staff on how to use it.
Knowledge Center
Make An Informed Decision
Free Resources For Your Business
Frequently Asked Questions (FAQ)
Can we keep using our current CRM as our main interface? Yes- MidWest Dial Tone integrates directly with CRM’s so your team can continue using the same interface for record keeping, calling, meetings, and messaging.
Will a VoIP phone system work with my existing CRM? Yes. MDT’s cloud-based & VoIP phone solutions integrate quickly and easily with hundreds of CRM providers like Salesforce, NetSuite, Microsoft Teams and more.
What happens if we need to add more employees? It doesn't get any simpler than point-and-click provisioning- scale your CRM system up based on demand with an intuitive interface for adding and managing new users, calls and extensions.
Can we use our CRM to access phone records and data? Log calls automatically right in your CRM—including notes, timestamps & results. Personalize your customer experience using data from previous interactions to engage with your customers in a way that feels natural, no matter who picks up the phone.
Is the setup process complicated or IT-intensive? No. Most of the heavy lifting is done by MidWest Dial Tone's onboarding team. Your IT involvement is minimal.
Can we use VoIP to make phone calls right from our CRM? Absolutely! With our Click-To-Call feature, there’s no more switching between screens- call your customers directly from your CRM! That saves you time and reduces human error.
How do CRM integrations help our remote employees? Teams can work on projects together no matter where they're located, fostering efficiency. Ultimately this leads to quicker project completion and a more productive work force, even if they’re remote.
Can we track interactions & analytics through our CRM? Yes. Monitor and resolve issues, and view call analytics from easy-to-use dashboards. They provide insights about your call structure, improve employee performance & reveal actionable data.
